An article by Strategy+Business magazine, Quantum Theory of Trust (reg. required), profiles the work of pioneering social scientist, Karen Stephenson. Her thesis: Companies can analyze, engineer and evolve their human networks.
“People have at their very fingertips, at the tips of their brains, tremendous amounts of tacit knowledge, which are not captured in our computer systems or on paper,” says Professor Stephenson. “Trust is the utility through which this knowledge flows.”
It’s an intriguing 5,600+ word feature on this social network theorist, including an case study of Stephenson’s network analysis of a major telco. The piece also covers her work with Steelcase and their “community-based planning” approach office design.
(Thanks to Dale Peskin for the pointer)
Damn you for posting this article! Not only did I have to read the whole thing, now I am going to be up all night thinking about it.
Join the club!
I think it’s clearly time for Josh to get his amishrobot talking about these things.
Oh no, the guantlet has been thrown!
Challenge accepted. Though I can’t rule out my website continuing to have occasional bizarre posts about nothing which was its original focus ;)